BPOs and SSCs businesses have often the customer satisfaction as their #1 priority. Lots of efforts and valuable resources are engaged for the sake of a happy customer. A number of BPOs have a QA responsible if not a whole small unit dedicated to track and analyse what’s wrong, because yes, there’s always something wrong. [...]
read more »Posted on abril 3rd, 2011 Written by Mohammed El Hanini
Within a given organization departments and units are boxes that exist only in relationship to one another and compose often a shared responsibilities environment. Process-blindness is a frequent problem most organizations, both companies and public administrations, suffer from. It has to do with the employee seeing a process but without understanding the process of the [...]
read more »General, Organizations, Processes
Posted on febrero 22nd, 2011 Written by Mohammed El Hanini
Let’s add a little humor to those IT colleagues who are about to have an interview soon Explaining your IT field of expertise is important, regardless how “wide” IT and Computer Science is..
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Ok, this will sound harsh: most organizations don’t care about the customer. That’s it. Although they think they do, it turns out that real Customer Care departments are supposed to be only a small fraction of a global Customer Care strategy involving the whole organization, something we don’t see that frequently. Customer Service, that small [...]
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If Project Management is one of your current interests you’d have for sure heard about the Project Management Institute (PMI) and its Certification PMP (Project Management Professional). But I’m thinking it might be worth to share with you a very general overview on the whole Certifications landscape the PMI currently is offering. PMI Certifications: PMP [...]
read more »I’ve come across this incredible video presentation made by RSA Animation a time ago but today I thought I’m gonna share it here with you.. Basically it’s about motivation and productivity, things that we think we know very well, while the truth is that after watching this video you might realize you’re going 100% aversily [...]
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I thought today I’d share with you (the small readers’ community of this blog) this simple yet smart sentence: The simplest version works the best, and the first version is never the simplest – Roland Zwick – The phrase reflects a universal truth: You need to work harder in order to reach simpler outputs. The [...]
read more »It’s been a while since I’m thinking wether to launch this business or not, but finally it got me. Want to know just why am I launching this blog? Keep reading. Why I am starting out this? There’s a variety of reasons behind the decision of launching the blog. To mention few examples almost on [...]
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My name is Mohammed El Hanini and I became fortuitously a SAP HCM Consultant.
I'm a lover and avid reader of topics related to Project Management, Process Engineering, Human Resources, ERP's, SSC's, Outsourcing, etc.
This blog is a learning journey which I'd like you to join.
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